April brought clarification around the upcoming service line transition and confirmed Atlassian as the choice for the ITSM Project. The upcoming transition into service lines on May 5th marks the last large-scale reporting structure change planned as part of IITC.
News
Q+A with Service Line Director Kristin Simon
In this Q+A, Education and Training Technology Service Line Director, Kristin Simon, shares her goals for the future of Ed Tech at SMPH.
IT Service Management (ITSM)/”Navigator” Project – Vendor Demo FAQs
Atlassian How do inventory and ticketing work together? Inventory data is managed within Assets in Jira Service Management, allowing for seamless integration with the ticketing system. This enables users to easily link assets to service …
Service Line Transition FAQs
Explore our answers to frequently asked questions from the March 5th All Staff Meeting, covering service line transition, the role of Business Relationship Managers, and the upcoming Navigator project. This update outlines how we’re structuring service lines to enhance employee experience, providing departmental support during transitions, and streamlining software requests with cybersecurity in mind.
Q+A with Service Line Directors Justin Knupp and Andy Craven
In this Q+A with Service Line Directors, Justin Knupp and Andy Craven, dive into their visions for Enterprise Application Support and Business Analytics, and see how they plan to leverage decades of IT experience to foster community, efficiency, and innovation at SMPH.
March project update for Informatics and IT Collaborative
March was a big month for the IITC – kicking off with an All-Staff meeting, and featuring demos from Atlassian & ServiceNow for the ITSM “Navigator Project”.
Q+A with Service Line Directors, Jim Padley, Jennifer Bonifas, and Tyler Schultz
Meet the visionary leaders shaping the future of SMPH’s IT landscape: Dive into our insightful Q+A with Service Line Directors Jim Padley, Jennifer Bonifas, and Tyler Schultz, and discover their ambitious plans for project management, user support services, and beyond.
February project update for Informatics and IT Collaborative
The Informatics and Information Technology Collaborative (IITC) experienced a productive start to the year, achieving an “on-track” status for all projects as of January 2024.
Key Updates include:
– Business Relationship Manager Update
– Two BRMs hired & position re-opened
– Q+As with Service Line Directors
SMPH Recruitment Core aids clinical research teams
Dear colleagues, We wish to share some exciting news about the new SMPH Recruitment Core, which will greatly assist teams conducting clinical research with UW Health patients. The SMPH Recruitment Core is a collaboration between …
Research Forum: UW Clinical Trials Update
Join leaders from the UW clinical research community to learn more about the current state of clinical research at UW, as well as what’s on the horizon for 2024. Wednesday, January 24, 12:00 pm – …