SMPH Administration, Academic Affairs, and many Basic Science departments and center employees can get expedited phone support through the DoIT VIP Help Desk Support and advanced computer and technology support or consultation through SMPH IT Desktop Support or the General DoIT Help Desk.
Help Desk and Desktop Support
Expedited phone support through the DoIT VIP Help Desk is available to SMPH Administration, Academic Affairs, and many Basic Science departments and centers. Employees in other departments should contact the General DoIT Help Desk.
DoIT VIP Help Desk
For general help and questions about campus services
Contact the DoIT VIP Help Desk
- 608-264-4357, Option #5
- support@doit.wisc.edu
- 7:00 AM - 11:00 PM
- More options at
DoIT VIP Help Desk
SMPH User Support Services – Desktop Support
For advanced computer and technology support and consultation
Contact Desktop Support
- IT Support Request Portal
- support@med.wisc.edu
- 8:00AM – 5:00PM
Monday – Friday
3370 Health Sciences Learning Center in Ebling Library - Support Request Forms
SMPH IT Teams
For questions, support, or consultations about specific services and tools, contact the relevant SMPH IT team listed below.
Room Reservations
Room Reservations manages the online booking system for SMPH classrooms, lecture halls, meeting spaces in HSLC, CSC, MFCB and WIMR.
Contact Room Reservations
- reservations@hslc.wisc.edu
- 8:00AM – 4:00PM
Monday – Friday - Room Reservations website
Networking
The Networking group is responsible for maintaining fast, secure, and. reliable network connections on the UW-Madison campus and at several remote locations.
Contact Networking
- network@med.wisc.edu
- 8:00AM – 5:00PM
Monday – Friday - Networking Service Desk Portal
Educational Technology
Our Educational Technology team provides guidance and support to faculty and staff who want to explore and develop innovative ways to use technology to meet their teaching objectives.
Contact EdTech
- edtech@med.wisc.edu
- 8:00AM – 5:00PM
Monday – Friday - Educational Technology Service Desk Portal
Academic & Administrative Analytics
Our Data Analytics Group provides support to the Qlik Sense data analytics platform, hosted by the UW School of Medicine and Public Health. It allows users to interact with data through visualizations, filterable reports, and other formats.
Contact Analytics
- data@med.wisc.edu
- 8:00AM – 5:00PM
Monday – Friday - Data and Analytics Service Desk Portal
Informatics
The Informatics team can provide the computational and informational infrastructure for clinical and translational research.
Contact Research Computing
- chi2info@hslc.wisc.edu
- 8:00AM – 5:00PM
Monday – Friday - Online consultation form
- Request assistance
Classroom and AV Services (CAVS)
CAVS manages the audio visual technology in SMPH classrooms, lecture halls, and meeting spaces.
Visit our website for more information
Contact CAVS
- cavs@med.wisc.edu
- 8:00AM – 5:00PM
Monday – Friday
608-261-1934
1240 Health Sciences Learning Center - CAVS Service Desk Portal
Cybersecurity
Our team helps secure the availability, integrity, and confidentially of institutionally developed data, information systems, and electronically controlled infrastructure by providing cybersecurity guidance to all of SMPH.
Contact Cybersecurity
- security@med.wisc.edu
- 8:00AM – 5:00PM
Monday – Friday - Cybersecurity Service Desk Portal
Applications Support
Our team is responsible for implementation and support of vendor-based applications used in academic, administration and delivering education to learners as well as the day to day workflow of the administrative units.
Contact AppSupport - SMPH Only
- appsupport@med.wisc.edu
- 8:00AM – 5:00PM
Monday – Friday - Applications Support Service Desk Portal
Application Development
Our Application Development is responsible for software application development as well as middleware, to cover data transfer and gaps between vendor-based applications and in-house needs.
Contact AppDev
- apps@med.wisc.edu
- 8:00AM – 5:00PM
Monday – Friday - AppDev Service Desk Portal