SMPH Navigator

What is SMPH Navigator?

After consolidating Informatics and Information Technology into a single, centralized Office, the School of Medicine and Public Health needed a unified IT service management solution. We needed a system that would be HIPAA compliant, allow for convenient email-based ticketing, and present a simple, one-stop-shop experience for SMPH faculty, staff, and students.​

We chose Atlassian Cloud after careful consideration, purchasing Jira, Jira Service Management, Jira Product Discovery, and Confluence. We are now well into implementation and excited to bring major improvements to the school through the standardization of IIT services, a comprehensive asset management database, and an ease of administrative burden on IIT staff through automation of rote tasks and a focus on continuous improvement.​

Vision

Where are we aiming to be?

Our vision is to have a holistic strategic approach to implement an entire Atlassian ecosystem that increases productivity and collaboration across SMPH.

Objectives

1. Apply informed best practices to create a consolidated, standardized service catalog for each IIT service line, backed by well-maintained knowledge bases.

2. Automate processes wherever possible, to free up staff resources for higher-level work and lower the burden of rote tasks.

3. Establish a single source of truth for asset management of all kinds.