SMPH Navigator is your one-stop portal for fast, organized IT support—designed to make getting help easier and more transparent.
Why You’ll Love Navigator
- One place for IT help – No more guessing where to go.
- Faster, more organized support – Requests go straight to the right team.
- Trackable and transparent – Check your request status anytime.
- Secure and standardized – NetID login keeps everything consistent and safe.
What Can You Do in Navigator?
- Request help with IT issues
- Order software or equipment
- Report system or service problems
- Find answers to common questions
How It Works
Think of it like tracking a package:
- Submit your request – Tell us what you need.
- We route it to the right team – No need to figure out who to contact.
- Track progress – See updates until your request is resolved.
Getting Started
Access SMPH Navigator by visiting navigator.med.wisc.edu.
First-time users may encounter a few initial setup steps. To ensure a smooth login experience, please refer to our login guidance.
Ask Us!
Have questions about Navigator that aren’t answered here?
We’d love to hear from you. Your feedback helps us improve this page and ensure it meets the needs of SMPH faculty, staff, and students. Let us know what you’d like to see added or clarified.
Email us at: navigatorinfo@med.wisc.edu
What’s New with the School-Wide Launch?
Starting December 9, SMPH Navigator becomes the single go-to resource for IT support across SMPH. This launch also introduces streamlined workflows for:
- Purchasing – Simplified processes and clearer guidance.
- Onboarding/Offboarding – Faster, more coordinated transitions.
Detailed documentation will be shared the week of November 24.
Completed
Application Development
Atlassian Organizational Configuration
Business Analytics
Cybersecurity
- Service Portal Expanding
EAS – Administration
Education Technology and Training
Infrastructure
SMPH Administration
- Contracts
- Human Resources
- Facilities
Project Management
EAS – Research Solutions
- REDCap, OnCore, etc
User Support Services (Phase 1)
- Decommissioning Shared Services IT Jira
- Basic Services
- General IT Support
In Progress
User Support Services (Phase 2)
- Advanced Workflows
Future
About this Project
After bringing together Informatics and Information Technology into a unified Office, the School of Medicine and Public Health needed a strategic IT service management (ITSM) solution. We needed a system that would be HIPAA compliant, allow for convenient email-based ticketing, and present a simple, one-stop-shop experience for SMPH faculty, staff, and students.
IIT Leadership chose to pursue Atlassian Cloud for this ITSM solution after careful consideration of Atlassian alongside several of it’s competitors. For the ITSM, IIT has purchased a suite of Atlassian Cloud Products, including Jira, Jira Service Management, Jira Product Discovery, and Confluence.
A team of ITSM experts were assembled into the “Navigator Team” and are now well into implementation and excited to bring major improvements to the school through the standardization of IIT services, a comprehensive asset management database, and an ease of administrative burden on IIT staff through automation of rote tasks and a focus on continuous improvement.
As more Departments, Units and Centers within SMPH make the switch from their previous (siloed) ITSM solutions to Navigator, the team is continuing to make user experience improvements and are shifting focus to unify processes where applicable. Unifying processes and procedures around necessary areas, such as purchasing and IT onboarding/offboarding help streamline support for these processes and, in the case of purchasing, help facilitate bulk buying.
Vision
Where are we aiming to be?
Our vision is to have a holistic strategic approach to implement an entire Atlassian ecosystem that increases productivity and collaboration across SMPH.
Objectives
1. Apply informed best practices to create a consolidated, standardized service catalog for each IIT service line, backed by well-maintained knowledge bases.
2. Automate processes wherever possible, to free up staff resources for higher-level work and lower the burden of rote tasks.
3. Establish a single source of truth for asset management of all kinds.