🧭 What is SMPH Navigator?
SMPH Navigator is like a digital help desk for the School of Medicine and Public Health.
It’s a website where you can go when you need help with things like your computer, software, email, or other tech-related issues.
💡 How Does It Help You?
Think of it like ordering something online:
- You tell it what you need — like reporting a broken laptop or requesting access to a system.
- It sends your request to the right team — so you don’t have to figure out who to contact.
- You get updates — just like tracking a package, you’ll see when your request is being worked on and when it’s resolved.
🛠️ What Can You Use It For?
- Asking for help with IT problems
- Requesting new software or equipment
- Reporting issues with systems or services
- Finding answers to common questions
🧑💻 Why Use SMPH Navigator?
- Fast and organized: Your request goes directly to the right people.
- Trackable: You can see the status of your request anytime.
- Reliable: It helps IT teams respond more efficiently.
Getting Started
Access SMPH Navigator by visiting navigator.med.wisc.edu.
First-time users may encounter a few initial setup steps. To ensure a smooth login experience, please refer to our login guidance.
Ask Us!
Have questions about Navigator that aren’t answered here?
We’d love to hear from you. Your feedback helps us improve this page and ensure it meets the needs of SMPH faculty, staff, and students. Let us know what you’d like to see added or clarified.
Completed
Atlassian Organizational Configuration
Business Analytics
Cybersecurity
- Service Portal Expanding
EAS – Administration
Education Technology and Training
SMPH Administration
- Contracts
- Human Resources
- Facilities
Project Management
EAS – Research Solutions
- REDCap, OnCore, etc
User Support Services (Phase 1)
- Decommissioning Shared Services IT Jira
In Progress
Application Development
Infrastructure
User Support Services (Phase 1)
- Basic Services
- General IT Support
Future
User Support Services (Phase 2)
- Advanced Workflows
Current Workstreams
About this Project
After bringing together Informatics and Information Technology into a unified Office, the School of Medicine and Public Health needed a strategic IT service management (ITSM) solution. We needed a system that would be HIPAA compliant, allow for convenient email-based ticketing, and present a simple, one-stop-shop experience for SMPH faculty, staff, and students.
IIT Leadership chose to pursue Atlassian Cloud for this ITSM solution after careful consideration of Atlassian alongside several of it’s competitors. For the ITSM, IIT has purchased a suite of Atlassian Cloud Products, including Jira, Jira Service Management, Jira Product Discovery, and Confluence.
A team of ITSM experts were assembled into the “Navigator Team” and are now well into implementation and excited to bring major improvements to the school through the standardization of IIT services, a comprehensive asset management database, and an ease of administrative burden on IIT staff through automation of rote tasks and a focus on continuous improvement.
As more Departments, Units and Centers within SMPH make the switch from their previous (siloed) ITSM solutions to Navigator, the team is continuing to make user experience improvements and are shifting focus to unify processes where applicable. Unifying processes and procedures around necessary areas, such as purchasing and IT onboarding/offboarding help streamline support for these processes and, in the case of purchasing, help facilitate bulk buying.
Vision
Where are we aiming to be?
Our vision is to have a holistic strategic approach to implement an entire Atlassian ecosystem that increases productivity and collaboration across SMPH.
Objectives
1. Apply informed best practices to create a consolidated, standardized service catalog for each IIT service line, backed by well-maintained knowledge bases.
2. Automate processes wherever possible, to free up staff resources for higher-level work and lower the burden of rote tasks.
3. Establish a single source of truth for asset management of all kinds.