This article may reflect the Service Line Directors’ initial thinking, which may experience changes as the Service Lines develop.
What is the Business Analytics Service Line?
Business Analytics at SMPH is dedicated to harnessing the power of data to support decision-making, research, and operational efficiency. This service line offers expertise in technical integration, data governance, and the development of reporting, dashboarding, and analytics solutions.
Our team works to ensure that data is accurately captured, securely stored, and effectively analyzed, providing valuable insights that drive strategic initiatives across SMPH. By leveraging advanced data technologies and methodologies, we aim to empower faculty, staff, and students with the information they need to excel in their respective areas.
Q+A with Business Analytics Service Line Director Andy Craven
What is your role and initial focus as a new Service Line Director?
My role as the Director of Business Analytics will be to build and lead a customer-focused team to support the data needs of SMPH, and the initial focus of that team will be to understand the needs of the organization, build out the analytics infrastructure and drive stakeholder engagement.
What inspired you to step into this leadership position?
I always try to find employment where my work can make an impact, and leading a team in an academic medical center with the opportunity to contribute to advancements in healthcare and learning through data will certainly make an impact.
How do you envision your service line supporting the goals of the Office of IIT?
Business Analytics in SMPH will be dedicated to harnessing the power of data to support decision-making, research, and operational efficiency. This service line offers expertise in technical integration, data governance, and the development of reporting, dashboarding, and analytics solutions to support IIT goals.
What are you most looking forward to in this new role?
I look forward to continuing the integration of IT resources across SMPH and building new working relationships.
What’s one key message you’d like to share with your new team?
Don’t be shy! Communication is key to being a successful part of a newly integrated team.
Anything else you would like to add?
I’m excited for this new chapter for SMPH IT and look forward to hitting the ground running!
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What is the Enterprise Application Support Service Line?
The Enterprise Application Support service line at SMPH is dedicated to maintaining and enhancing the suite of software applications critical to the institution’s operations. Our team focuses on ensuring these applications are always available, functioning optimally, and aligned with the evolving needs of our community.
We offer specialized support for application issues, ranging from routine troubleshooting to complex problem-solving, and custom solution development. Our service includes managing application updates, building complex workflows, offering application-specific consultations, providing user assistance, and ensuring the applications meet the security and compliance standards of SMPH.
Our goal is to ensure that all faculty, staff, and students have seamless access to the enterprise applications they rely on daily, facilitating an environment that supports efficiency, collaboration, and innovation at SMPH.
Q+A with Enterprise Application Support Service Line Justin Knupp
What is your role and initial focus as a new Service Line Director?
My role as the Director of Enterprise Applications will be to oversee the EA service line and to coordinate the acquisition, deployment, and support of centralized applications across SMPH. From large-scope applications to small, brokered applications, EA will become the centralized hub for applications that are used by multiple groups within SMPH.
My initial focus will be on creating an effective and cohesive team, as well as creating effective outreach channels and communication practices for the team. This coupled with the SMPH Navigator project, as well as projects for the SMPH REDCap infrastructure, will occupy a significant portion of my focus for the next 12 months.
What inspired you to step into this leadership position?
In short, I like building things. This is a tremendous opportunity to spin up a service line that is something SMPH really hasn’t had before in a truly centralized and all-encompassing fashion. The chance to build this service line from the ground up while supporting the goals of SMPH and leveraging my 30+ years of IT experience was extremely appealing to me. This coupled with the raw challenge of the IITC project, and being able to bring my experience and insight into play as a leader, made this a natural fit for me. We have amazing IT professionals within SMPH and I’m truly looking forward to working with a broader and more diverse set of these people than I was able to in my previous role.
How do you envision your service line supporting the goals of the Office of IIT?
Enterprise Applications is a service line that not only supports the faculty, staff, and learners within SMPH, but it also directly supports the other IIT service lines and their needs and operational processes. Our customers are truly everyone within SMPH. Applications supported by and housed within EA will be used by a truly broad range of customers.
From supporting systems that enable users to get help with their computing devices, to providing support for research projects, to optimizing workflows for onboarding and offboarding, to working with the administrative groups to improve efficiencies, SMPH Enterprise Applications will be touching every mission and goal within SMPH.
What are you most looking forward to in this new role?
I’m looking forward to building a new team and then building a great infrastructure for the group. It’s also going to be a fantastic opportunity to get to know our amazing researchers, staff and learners and learn more about their teams and projects.
What’s one key message you’d like to share with your new team?
I’d like to encourage them to approach this process with what I call patient optimism. Any project of this nature (the IITC project) is riddled with complexities and challenges. However, meeting those challenges and finding solutions to them is the rewarding part. This takes time and patience. If you can bring a sense of optimism to the work, that makes it all the better.
The IIT leadership has challenged all the Service Line Directors to think outside the box and look at new ways of doing things. This is music to my ears, and I’m going to be constantly encouraging my team to do the same. I’m very much looking forward to working with all of them.