Here’s the latest update on the Informatics and Information Technology Collaborative (IITC):
Updates:
- IIT All Staff Meeting
- Meeting Recap
- FAQ
- IT Service Management (ITSM)/”Navigator” Project
- Two Demos – Atlassian & Service Now
- Demo recaps sent via email
- Demo Q+A
- Q+As with Service Line Directors – Justin Knupp & Andy Craven
Upcoming:
- User Support Communities groupings
- Individualized staff discussions with service line director and new supervisor and manager
Key Takeaways:
March brought new developments for the IITC, highlighted by demos from Atlassian and ServiceNow that shared information and got input on potential service providers for the “Navigator” project. The March 5th all-staff meeting provided details on the Service Line transition process, including a timeline update, our guiding principles, and an overview of how project teams, work teams, and service line teams will integrate. The meeting also expanded on the Business Relationship Managers roles and provided an opportunity to interact with IIT leadership to get questions answered.
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For more detailed information and regular updates, you can visit the project website: IITC Project Website, which has recently undergone a refresh.
Have questions about the project? Talk to your IT lead, Service Line Director, submit it via the question form, or email Jeff – jeffrey.korab@wisc.edu.