Thank you very much to everyone who attended the IIT Staff Meeting this Monday (8/28/23). This meeting outlined the upcoming recruitment processes for IT Service Line Director Placements, shared more information about the what and why’s of stay interviews, and unveiled the proposed future state IIT organizational chart. We greatly appreciate your questions and engagement in this first meeting as a part of our incredible, unified IIT team. Your expertise and feedback are invaluable to us during this transition and beyond.
Details to access the recording of this meeting have been sent via email, in the August IITC Newsletter. Below are helpful timestamps to help navigate the recording. If you aren’t able to access the video or would like to access a full transcript, please fill out the question form with your name and email to request a new slide deck or recording link.
Presentation:
- 0 min Welcome and Updates
- 5 min Upcoming Workstream 2 Milestone Timeline
- 6 min IITC Project: Up Next
- 8 min IT Service Line Director Placement via Recruitment
- 15 min Stay Interviews
- 22 min Future State IIT Organizational Chart
Q+A:
The following represent all questions received during the presentation, all of which were answered live; answers can be found in the recording and transcript – access details for which were sent via email.
- 29 min What will happen to staff that applies and transitions to a Service Line Director role in terms of department workload backfill?
- 30 min What is the current number of people doing end-user help desk support? What is the current number of people doing system administration?
- 34 min Is there any concern with the siloing of service lines around specific technical roles rather than user/department need that there will be a depreciation of service quality and responsiveness and less close integration with the departments who have traditionally had been staffed internally? Are there any plans to mitigate this issue?
- 35 min Is there a software evangelist role? I see education and training related to teaching, but I don’t see a training, teaching for everyone else. A way to communicate with users without using up developer time.
- 36 min Can you go into any more detail for the structure under a service line director? Where does the IT Manager role in a service line fit? ****
- 38 min What can staff on current cross-functional teams expect going forward? Will people be expected to fit within a single service line?
- 39 min With departments that are remote, (away from Campus) could a employee have more than role, like I do already, since our group is so small (3 people)?
- 41 min Where do things like managing department O365 mail domains and lists and managing Google lists fall? Maintaning Manifests for departments? Where do things like helping people with setting up and connecting to vpns go? Who will request firewall rule changes that are unique to a particular department?
- 42 min Who will manage things like bigfix, mdn, qualys, and cisco amp at the local machine level?
- 43 min Without recruitment for roles outside of the director positions, how will it be determined where current staff fit in? Will there be an opportunity to express interest in areas outside of what we’re in now? If so, how do we do that?
- 44 min Is there an expectation that the Helpdesk and User Support routinely operate in multiple departments?
- 45 min Do you have a draft for what the departmental groupings will be? And if so, can you publish it?
- 46 min Will transportation of equipment between buildings be standardized by SMPH (service van or similar), or will it remain S-passes and personal vehicles? For those that have service passes now, paid for by depts, will this be paid for by SMPH moving forward?
- 47 min Do we know if we will be staffed in a new building? Current and future locations: Can we get VIP weekend parking?
- 48 min The direct data-centric positions appear to be spread across groups. but with no central Data group. Will there be a Data Governance/ Standards area?
- 50 min Is it likely that those currently working 100% remote might be asked to come back to campus?
- 51 min How will expense reporting be handled? Will IITC pay for our mobile phones and mileage or local departments?
- 52 min How will the new IT structure affect existing security concerns like IRBs around PID? Will existing Departments be required to amend their IRBs?
- 53 min As we finalize groups and departments. How will inventory management of current and future assets be managed? Will mergers of groups result in regional campus location(s) for inventory storage, deployments, and MACs (Moves/Adds/Changes) of current and future equipment?
- 54 min Is there a status for moving into UW Health’s Westfield office?
- 55 min What happens with the departmental purchasing cards? Also, when people want to order things from their grants or for the department, who will do the quotes?
- 56 min I’m sure each IT office has a ton of equipment (cables, old hardware, spare parts, etc). Will this all be going away in favor of hotel spaces for the “local IT pods”? Will there be one location local IT will go to if a specific cable or adapter is needed for something that may come up randomly? Or to store equipment?
- 57 min Who will be responsible for sending old equipment to SWAP, especially the ones that require Property Control stickers. Who will be responsible for keeping track of inventory, especially with desktops, laptops, printers, etc.
- 58 min Is setting up machines and inventory considered Support or Infrastructure?
- 58 min To what level does SMPH IT plan to provide device support for personally-owned mobile phones, and are there any plans that health care component staff be required to enroll their device in an MDM in order to access campus services such as email?
- 59 min At what level will the overall strategy, planning, and design of an overall software application/framework ecosystem be decided and managed?
- 60 min Is there anything on the roadmap to update IT roles to the current industry standard?
- 61 min Given the variety of things support will be responsible for, will they get paid the same as infrastructure?
- 62 min How much of the cost of transitioning to best practices is SMPH bearing versus the individual departments? Vis a vis hardware replacements, infrastructure, etc?