Here’s the latest update on the Informatics and Information Technology Collaborative (IITC):
Updates:
- IT Service Management (ITSM)/”Navigator” Project
- Atlassian selected by Navigator Team
- Selection presented and approved by leadership
- Use the ITSM Question Form or email Justin Knupp (knupp@wisc.edu) with any questions about this project
- Q+A with Service Line Director – Kristin Simon
- Service Line Transitions
- Individualized staff discussions with service line director and new supervisor and manager
- Individualized HR letters with new manager assignments, if applicable
Upcoming:
- Transition into Service Lines on May 5th with an update in reporting structure
- This is the last large-scale reporting structure change planned as part of IITC.
- All Staff Meeting – May 29th at 9:00 am
- You should have received a calendar hold
Key Takeaways:
April brought clarification on the upcoming Service Line Transition leading up the May 5th implementation date, as well as a decision on the ITSM “Navigator” Project, which has selected Atlassian as the SMPH ITSM Tool.
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For more detailed information and regular updates, you can visit the project website: IITC Project Website, which has recently undergone a refresh.
Have questions about the project? Talk to your IT lead, Service Line Director, submit it via the question form, or email Jeff – jeffrey.korab@wisc.edu.